Frequently Asked Questions

Browse our collections and add your desired pieces to the cart. Once ready, proceed to checkout where you will enter your shipping and payment details. You will receive an order confirmation via email immediately after your purchase is completed. For bespoke made-to-measure inquiries, please contact our atelier directly.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and bank transfer for bespoke orders. All transactions are processed through secure, encrypted gateways. Prices are displayed in Euros (€) and include VAT for EU orders.

Orders are processed promptly to ensure timely delivery. If you wish to modify or cancel your order, please contact our client services team within 2 hours of placing it at atelier@valtierri.com. We cannot guarantee changes after this window, but we will make every effort to accommodate your request.

Valtierri ships worldwide. We offer complimentary express shipping on all orders within the European Union. International deliveries are handled by our trusted logistics partners DHL and FedEx, with full insurance coverage on every shipment.

Standard delivery within the EU takes 2–4 business days. International shipments typically arrive within 4–7 business days, depending on the destination. Bespoke made-to-measure pieces require 3–5 weeks for artisanal production before dispatch. You will receive a tracking number via email once your order ships.

For EU orders, all duties and VAT are included in the listed price. For international orders outside the EU, import duties and local taxes may apply and are the responsibility of the recipient. We recommend contacting your local customs office for specific rates before placing your order.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. To initiate a return, please contact our client services team who will provide a prepaid return label for EU orders. Refunds are processed to the original payment method within 5–10 business days after we receive and inspect the returned item. Please note that bespoke made-to-measure pieces are final sale and cannot be returned.

To exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired replacement. This ensures the fastest processing and availability. If you need assistance selecting the correct size, our size guide or client services team are available to help.

Consult our detailed Size Guide for comprehensive measurements across all categories. Each product page also includes specific garment measurements. Valtierri knitwear is designed with a refined, modern silhouette — neither oversized nor slim-fit, but an architectural drape that complements the natural form. If you are between sizes, we generally recommend sizing up for a more relaxed silhouette or down for a closer fit.

Yes — our Bespoke Made-to-Measure service is the pinnacle of the Valtierri experience. Each garment is crafted to your exact measurements by our master artisans in Marche, Italy. The process begins with a consultation (in-person at our atelier or via video call), followed by fabric selection, measurement capture, and a fitting schedule. Please contact our atelier to begin your bespoke journey.

Each Valtierri garment arrives with specific care instructions tailored to its fiber composition. As a general rule, we recommend hand-washing cashmere and fine wool pieces in cold water with a pH-neutral detergent, or entrusting them to a specialist dry cleaner. Always dry flat, away from direct heat or sunlight. Store folded rather than hung to preserve the garment's shape. With proper care, a Valtierri piece will reward you with decades of quiet elegance.

We believe a Valtierri garment is an heirloom, not a seasonal purchase. Our atelier offers a dedicated repair and restoration service for all Valtierri pieces — from mending a pulled thread to re-linking a seam. Please contact atelier@valtierri.com with photographs of the garment and a description of the required work, and we will provide an assessment and quote.

Every Valtierri garment is designed, cut, and hand-finished at our atelier in Marche, Italy — a region with a textile heritage spanning centuries. Our master artisans, some with over four decades of experience, execute every linking stitch and hand-finished hem. We source our raw materials from the world's most prestigious mills: organic cashmere from the Mongolian Highlands and worsted wools from Biella, Italy.

Sustainability at Valtierri is not a marketing claim — it is inherent to our philosophy of creating garments designed to last a lifetime. We source only undyed, organic-certified cashmere from herder cooperatives practicing regenerative grazing. Our supply chain is fully traceable — each fiber batch can be traced to the specific herd and season of harvest. We produce in small batches to eliminate waste, and our timeless designs resist the cycle of seasonal disposability. A Valtierri piece is the antithesis of fast fashion.